Policies

All refund requests must be submitted in writing to customerservice@manualtherapyalliance.com.

• 30+ days before the course: Full refund minus a $35 processing fee.
• 8–29 days before the course: 50% refund minus the $35 processing fee.
• 7 days or fewer before the course: No refund. You may transfer your registration to a future session (see Transfer Policy below).
• No-shows: No refund or transfer credit is issued for no-shows.

Refunds are returned to the original payment method and may take 5–10 business days to appear.

• First transfer (14+ days before the course): Free of charge. Contact us to transfer your registration to another available session.
• Transfers within 14 days, or 2nd+ transfers: A $100 transfer fee applies.
• Transferred registrations are non-refundable. Transfer credit is valid for one calendar year from the original course date.

To initiate a transfer, email customerservice@manualtherapyalliance.com with your name, original session date, and your preferred new session.

Full attendance for the entire course is required to receive CE credit and a certificate of completion.

• Students who arrive more than 15 minutes late or leave early may not receive CE credit.
• For courses with a required homestudy prerequisite, the homestudy must be completed before the live session date.

Groups of 3 or more registering for the same session receive a 10% discount on tuition. To request a group discount, contact us before completing your registration.

Manual Therapy Alliance is an NCBTMB Approved Provider (Provider #941). CE credits are awarded upon successful completion of all course requirements.

Certificates of completion are issued digitally through the student portal upon course completion. It is the student's responsibility to verify CE credit requirements with their licensing board.

Student registration information is used solely for course administration, CE credit reporting, and communication related to your enrollment. We do not sell or share personal information with third parties for marketing purposes.